Questions
Frequently asked questions
If your question is not answered here, please get in touch - we are happy to talk it through.
Appointments
What services do you offer?
We offer a focused menu of skin health treatments: bespoke ZO® Skin Health facials, superficial chemical peels, microneedling, Dual Injector Pro radiofrequency and electroporation, and Dermalux Flex LED light therapy. Every plan starts with a consultation, and we can also build you a tailored ZO® Skin Health routine to use at home between visits.
How do I know what treatment is right for me?
Book a consultation to discuss your objectives and concerns. We will develop a personalised treatment plan with you and explore the alternative options best suited to your goals.
Why do you need my medical history?
Medical histories are essential, since certain treatments may be inappropriate based on health conditions, allergies or medications. Full disclosure allows us to select the safest and most effective treatment for you.
What if I'm pregnant or breastfeeding?
Please tell us when you book and at each appointment. Lots of treatments have not been proven to be safe in pregnancy and breastfeeding and should be avoided. We will discuss safe alternatives with you, and all medical information remains confidential.
What is a booking fee?
For all appointments, a £50 booking fee is payable at the time of booking. This is fully redeemable against the cost of your treatment. It is non-refundable only if you miss your appointment or cancel within 48 hours.
Treatments
Will my treatment be painful?
Treatments are completely manageable, and described by most as 'uncomfortable' at worst. Microneedling and peels can feel warm or tingly, and numbing cream is applied beforehand where it is needed. LED therapy and the Dual Injector Pro are painless - most people find them relaxing.
How long until I see my results?
It varies by treatment. Microneedling shows results the following day, with maximum benefits after a course. Chemical peels also show results the following day, with maximum benefits after a course of 6.
How long will my treatment results last?
Microneedling: several months to a year. Chemical peels: up to 6 months. Results last longest when treatments are done as a course and supported by a good skincare routine at home.
Can I have treatment if I'm pregnant or breastfeeding?
Microneedling, chemical peels and ZO skin products are not suitable in pregnancy or breastfeeding. There is not enough clinical evidence supporting safety for mother and baby, so we will always discuss safe alternatives with you instead.
What should I do after my appointment?
Ensure you are well hydrated. Avoid make-up and touching the treated area for 24 hours. Skip strenuous exercise and heat exposure for 48 hours, and avoid sunbathing for 14 days. After skin treatments, use gentle cleansers and SPF 30-50.
Membership
How does the monthly clinic credit work?
Think of it as a clinic piggy bank. You pay a set amount each month and it builds up as credit for you to spend on treatments, skincare, or both, whenever you like. Use it as you go for your regular appointments, or let it build up towards a bigger treatment or a bespoke package.
Clinic
Where are you located, and is parking available?
Find us directly across from Bishopbriggs train station (trains are every 30 mins to Glasgow City Centre). There is onsite parking right outside the clinic for staff and clients only, and plenty of street parking nearby.
Do you offer gift vouchers?
Yes, Cross Clinic gift vouchers are available to purchase and make a thoughtful gift for someone special. Use the button below to explore and purchase gift vouchers.
Can I bring someone with me to my appointment?
Friends and family are welcome, as long as you are comfortable discussing your treatment plan in front of them. Please note the clinic room is not a safe place for children, and reception does not always have someone working. Please get in touch if you have any childcare concerns.
Still have a question?
A consultation is the best place to get a straight answer about what will work for you.
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